FastViewer Supported - Today's solution to solve problems on-line

Your customer has problems with his software or does he need any other support? No problem. Often it is a mere trifle and a view on the customer’s computer is sufficient to fix the problem. But if this computer is far away, telephone-support can become a difficult and time-robbing affair.

The Supported is the FastViewer solution for all cases. Therewith you can actively interact on the other computer. That is real on-line assistance - at any time, at any place. All you have to do is to start a FastViewer session and exchange the meeting number. Then you can immediately access the remotely PC and solve the problem. It also works across Firewalls, without any input of IP addresses or other administrative obstacles.

Use

• Adhoc support for computer problems
• Employment for support hotline

Advantages

• Understandable communication via desktop sharing
• Underlining of the words with mouse movements
• Support visits - substantial reduction of travel expenses
• Environmental protection – active reduction of CO2-emissions
• Increasing data exchange security (AES 256-Bit coded)
• Co-operate regardless of geographical distance
• Strong efficiency increase of the support department
• Strong improvement of the response time for problems of your customers