To be able to provide you with optimal support and to prevent us from having to request additional information, we set up these guidelines. Support is only available for customer with a valid Maintenance Contract. Without this contract we are no allowed to provide you with any support. In case you encounter issues during testing the software, we kindly direct you to our sales staff.
You are able to log a support issue by the following means:
- By sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- By Telephone (only for emergency situations)
You can sent in a support issue by sending an e-mail to the following address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Try to describe your issue in the subject of the email as clearly as possible. In the body of the email please provide the required information (see below).
Telephone
In emergencies you are able to log a support issue by telephone, by dailing: +31 (0)88 0079 371.
Please make sure that you have the required information on hand when calling.
Required information
To be able to provide you with service as soon as possible, we ask you that when logging a support issue you include the following information:
- Product Name;
- Product Version;
- The Version and Service Pak of the Operating System of the Server or Worksation on which the product is installed;
- In case the issue appears on a client device, please also include the Version and Service Pack of the Operating System of that machine;
- If you recieve an error message then please include a screenshot of the error message as attachment.
